Refund and Returns Policy

Effective Date: December 27, 2024

At Momo Baby Wear, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions under which refunds, exchanges, and returns will be accepted. By shopping with us at momobabywear.net, you agree to the terms described below.

1. Returns Eligibility

We accept returns for items that meet the following criteria:

  • The product must be unused, unworn, and in its original condition with all tags attached.

  • Returns must be initiated within 14 days of receiving the product.

  • Items must be accompanied by the original receipt or proof of purchase.

Non-Returnable Items:

  • Clearance or sale items.

  • Gift cards.

  • Customized or personalized items.

  • Items damaged due to customer misuse.

2. Refund Process

Refunds will be processed in the original payment method and may take 5-10 business days to reflect in your account after approval.

To initiate a refund:

  1. Contact us at info@momobabywear.net with your order number and details of the item you wish to return.

  2. Ship the item back to the following address: 106 Weddington Ln, Troutman, North Carolina.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Exchanges

We offer exchanges for items of equal or lesser value if:

  • The product arrives damaged or defective.

  • You received an incorrect item.

Please contact us at info@momobabywear.net within 7 days of receiving your order. We will provide a prepaid return label for eligible exchanges.

4. Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please follow these steps:

  1. Email info@momobabywear.net within 48 hours of receiving the product.

  2. Provide photos of the damage or defect along with your order number.

We will assess the issue and provide a replacement or refund as appropriate.

5. Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if the order has already been processed.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Thank you for choosing Momo Baby Wear. We value your trust and aim to provide the best shopping experience possible.